Sana Africa – Privacy Policy

Last Updated: May 2025

Sana Africa Ltd. ("Sana Africa," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you access and use our platform (the “Platform”) via our website or mobile application.

By using Sana Africa, you agree to the practices outlined in this Privacy Policy.

 

1. Information We Collect

a. Personal Information

We may collect the following:

• Full name

• Email address

• Phone number

• Home or business address

• Payment information (processed securely via third-party payment providers)

• Government-issued identification (for vendor verification)

• Profile photo (optional)

b. Usage Data

• IP address

• Device information (model, OS)

• Browser type

• Pages visited and interaction patterns

c. Location Data

• Real-time geolocation (with user consent) to display services near you or for vendor location verification.

 

2. How We Use Your Information

We use collected data to:

• Facilitate bookings and service delivery

• Verify user and vendor identities

• Communicate with you regarding bookings, confirmations, and promotions

• Enable wallet transactions and vendor payouts

• Personalize your user experience

• Improve our services and features

• Ensure compliance with applicable laws

 

3. Sharing of Your Information

We do not sell your personal data. However, we may share information with:

• Verified vendors (to fulfill bookings)

• Payment processors (for secure transactions)

• Government agencies (when legally required)

• Our service providers (e.g., hosting, analytics) under strict confidentiality agreements

 

4. Data Storage & Security

• All personal data is encrypted and stored on secure servers.

• Access to data is restricted to authorized personnel only.

• We implement firewalls, SSL encryption, and regular audits to maintain system integrity.

 

5. Cookies & Tracking

Our website uses cookies to improve functionality and user experience. You can manage cookie preferences via your browser settings.

 

6. Your Rights

As a user or vendor, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to regulatory requirements)

• Opt-out of marketing communications

Requests can be submitted to: admin@sana.africa

 

7. Data Retention

We retain your personal data for as long as your account is active, or as needed to comply with legal, regulatory, or fraud-prevention obligations.

 

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage users to read their respective privacy policies.

 

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

 

10. Updates to This Policy

We may periodically update this Privacy Policy. Changes will be posted on this page, and your continued use of the Platform indicates acceptance of any changes.

 

11. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at: 

Email: admin@sana.africa

Address: Sana Africa HQ, Abuja, Nigeria